Warranty

Warranty Terms & Conditions

1 Year Limited Warranty

Our products are covered by a 1 year warranty from the day they were bought, when used under normal conditions and for the purpose intended. This warranty covers all functional aspects of the Product under normal use. Only original, unaltered, and unmodified materials and workmanship are covered by the Warranty. The warranty applies only for the products obtained and purchased from Moztech retailers or Moztech official website.

Moztech cannot be held liable for any indirect, incidental, or consequential losses arising from the use of its products. The entire liability of Moztech and its suppliers shall be strictly and unequivocally limited to the price you paid for the product. In order to make a warranty claim, you need to have purchased your Moztech through our website or one of our authorized re-sellers, and you must provide proof of purchase.

How do I make a claim?

Please email our support team at cs@moztech.net with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.

Maintenance service

If repair service is needed, you may require to send the defective product back to Moztech  Repair Center for inspection. Upon determining the issue, Moztech will repair or replace the product under the warranty policy and you will shoulder the shipping fee for returning the product back to your address.

OUR WARRANTY POLICY

Our manufacturer’s warranty is not intended to change or limit your right under the laws of the country in which you purchased Moztech product. Moztech does not warrant and is not responsible for any other product or device made by anyone other than Moztech.

If a material or workmanship defect arises with regards to any Momax product and a valid claim is received within the Warranty Period, we will at our discretion:

(i) repair the Moztech product using new or refurbished parts;

(ii) replace the Moztech product with a new or refurbished Moztech product;

(iii) refund the purchase price of the defective Moztech product. You may also have other legal rights under the applicable local consumer protection law.

This Limited Warranty does not apply to any third-party software configuration content or links, regardless of whether the third-party software configuration content or links are included in the product or downloaded to the product, and whether installed, assembled, shipped or delivered. To the extent permitted by applicable law, Moztech does not guarantee that any product will meet your requirements or that it can be used in combination with any hardware or software applications provided by third parties. Moztech also does not guarantee that the operation of the software will be uninterrupted. or no errors or defects in the software are correctable or will be corrected.

We cannot guarantee that the exact style, color, or product for the claim will be in stock at the time that your warranty claim is processed. Should a dispute between you and Moztech arise on the option to choose, the final decision is at the discretion of Moztech. Products covered by our manufacturer’s warranty may not be replaced in case its production is suspended, or materials and parts may not be available any longer. In this situation Moztech may opt to offer a credit for the amount paid for the original products. The products purchased at final discounted price in regard to discontinuation and/or liquidation of inventory on Moztech website or at the stores of our authorized retailers are sold “as is” and no returns, replacement or warranty will be provided.

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Moztech expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that Moztech shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any Moztech product. For the avoidance of doubt, the limited warranty does not cover damage that arose from negligence, misuse, wear-and-tear, or failure to follow the product instructions (e.g., dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any non-electronic, electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the Moztech product.